Artisan Mailbox Management Search Interface

ArtiSan is supplied with a search tool that allows individuals to search for mail within the archive. Searches include all content within the archive to which they have access. It includes mail that the user may have previously deleted from their mailbox.

The ArtiSan full text search service is implemented using Microsoft Index Server. The Web Service provides a UI through which individuals can search the archive. Users can search on text appearing in the subject, body and attachments of a message and combine this with properties such as sender, recipients, date, priority, size and so on. The result set can be ordered by rank (degree of full text match) or by the properties in ascending and descending order. Once the user has a result set, they can optionally restore one or more items in the result set back into a folder within their Exchange mailbox.

Full text search queries include content from attachments where the content can be parsed by the Indexing Service. Parsing of data is performed by filters installed as part of the Indexing Service. By default, these filters include text files, Microsoft Office documents and HTML. Customers can optionally install additional filters to scan other file types such as PDFs.

There is an option to more tightly integrate the ArtiSan search service into Outlook by creating a search service folder. This can be configured to be created automatically during the scan cycle. When the user clicks on the folder the search service is display directly in Outlook.

The search interface can also be used by company information officers to search the entire repository for compliance purposes. Members of a dedicated group, AMM Reviewers, are permitted to search across the entire repository creating result sets. Additional options are available allowing the reviewers to delete items from the archive or place on or remove items from "hold", thus preventing the item being deleted when it exceeds its retention period. Reviewers can also search for items currently on hold for specific reasons.

The archive can also be used with third party compliance, disclosure and other data mining tools. It is also possible for customers to use simple scripting techniques to generate results in other forms for compliance purposes.